Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS204 Mapping and Delivery Guide
Record client support requirements
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICTSAS204 - Record client support requirements |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to record, prioritise and escalate client support requests.It applies to frontline technical support individuals who provide information and communications technology (ICT) client support in a small or large office environment.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Log requests for support |
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Element: Prioritise support requests with appropriate personnel |
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Element: Record support request |
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